Service Desk
Success Stories
Wuhan University
Curtin University
National Oceanic and Atmospheric Administration (NOAA)
>> More Stories


Additional Resources
PDF Service Desk Product Sheet  
PDF Introduction to ARCHIBUS  

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"We send vacancy reports to the executive committee on a monthly basis, based on the information in ARCHIBUS. During a period of downsizing, we were able to consolidate staff from two buildings into one, reducing our leased space by 80,000 square feet."
Glenn Gallway
Systems Administrator for CAFM
AIM Investments

Service Desk

Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs

Benefits

  • Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
  • Reduces administrative overhead and operating costs by enabling a self service environment
  • Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
  • Improves performance measurement/analysis and elevates customer satisfaction

Service Desk Screenshot
Manage a variety of service requests through the Workplace Services Portal on mobile devices and desktops, and utilize customized service reports to identify opportunities for improved service delivery.

Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a  centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and  complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.

Mobile App

Mobile Service Desk