Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly?
Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests.
Archibus Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/ adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with Archibus Service Desk.
Benefits
- Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
- Reduces administrative overhead and operating costs by enabling a self service environment
- Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
- Improves performance measurement/analysis and elevates customer satisfaction
Related Products
Asset Management
Optimize the use of all assets throughout their full operational life-cycle, from acceptance through operational use, re-purposing and disposal.
Corrective Work
Efficiently manage maintenance tasks to keep your organization’s infrastructure and facilities running smoothly.
Contact Us
Get in touch with the Archibus team to learn more.