C11: Ball Aerospace Technologies: Integrating Telecom and MAC Applications, Web-ifying Workorders Wirelessly
Files:
PowerPoint Presentation [PPT]
Summary:
Ball Aerospace has been using a MAC system for over three years. With a high churn rate, a limitation in the MAC system created a problem with sending and receiving accurate telecom information; this produced a high resource strain on the Telecommunications department in attempting to meet the demands of everyday operations. To solve this problem, Telecommunications initiated the deployment of the ARCHIBUS Telecom & Cabling application. This deployment helped integrate all telecom data into a common format easily used across the company and which could be integrated into the current MAC system to relieve telecom resource constraints and MAC bottlenecks.
Ball Aerospace has also implemented several other applications within ARCHIBUS, but Building Operations Management had only been used to track equipment and perform preventive maintenance; demand work orders were processed through phone and paper requests. In 2007, Ball Aerospace, with the help of ARCHIBUS Solution Centers-Research Triangle, began the full implementation of a work order system to operate on Web Central. Functionality includes a customized work request input screen, automatic work order generation, real-time craftsperson assignment via wireless Blackberry devices, real-time work order completion and close-out, and automatically generated customer satisfaction surveys. This presentation will describe the process Ball Aerospace went through to implement the work order system, the benefits gained, and the lessons learned.
Learning Objectives:
- How to convert data from several sources into one format
- Ways to integrate telecom data into an existing system
- Best practices in coordinating MAC and Telecom data and functions
- How Ball Aerospace took a proactive approach to implementing a work order system
- How a Web-based work order system was applied to wireless devices
- Ways to realize savings, both tangible and intangible, in work order management
Technical-Intermediate
Presenter:
John Kuxhausen, CAFM System Administrator, and Wayne Schacher, Manager, Facilities Maintenance and Grounds, Ball Aerospace & Technologies, Corp.
