A32: University of North Carolina – Charlotte Enrolls in Paradigm Shift for Facilities Management in High-Growth Environment
Files:
PowerPoint Presentation [PPT]
Summary:
UNCC has become the fastest growing university in the North Carolina higher education system. From the beginning the Facilities Management department supported this growth by planning, building, operating and maintaining the campus but, in 2006, it decided to reinvent itself, striving to continue providing high quality services.
The reinvention team analyzed all aspects of the business (processes, customer satisfaction, SOPs, systems, etc.) and decided that the ARCHIBUS Web Central Building Operations and Project Management applications would be the cornerstone of the new organization. Links with other University systems (Banner, Insite) would help customers control their funds. “Behind the scenes” automation (PM generation, project approval workflow, customer billing) and front-end customizations (materials management, time cards) would minimize user errors and provide a solid tool for the facilities users. Having successfully completed the implementation and shifted the paradigm, UNCC will share lessons learned and provide a live demonstration of the final product.
Learning Objectives:
- Effective planning for FM change by organizing Process Improvement Teams
- Developing an effective Facilities Management IT plan to assess what is available and feasible as well as define the functionality requirements prior to, during and after ARCHIBUS implementation
- How to build a system that’s focused on making it simple for the users
Management-Intermediate
Presenter:
Ray Dinello, Facilities Systems Manager, University of North Carolina – Charlotte (UNCC)
