A16: Service Desk (NEW!)


Files:
PowerPoint Presentation [PPT]
Handout Document [PDF]

Summary:
The new Service Desk activity provides access to a 24x7 service desk that is capable of routing urgent requests to the appropriate service provider without the need for human intervention. This new activity is separate from the Web-based On Demand Work activity. It can act as the front-end for both the Windows- and Web-based On Demand Work activities, as well as for the Move Management and Project Management applications. It captures help requests from end users and transfers the requests into single or multiple Work Requests, Move Orders, or even entire Projects. The activity has features to define when a service is available, the response time, and the time to complete the work. Service levels can differ based on location, organizational unit and equipment involved. This session explores all the possibilities of the new activity.
Technical-Open to All

Presenters:
ARCHIBUS Staff