Make sure you're getting the most out of your ARCHIBUS solution by taking advantage of the comprehensive technical support available from ARCHIBUS, Inc. or your local ARCHIBUS-trained specialist. Two technical support options available directly from ARCHIBUS, Inc. allow you to choose the most appropriate program for your organization's needs:

		Unlimited Plan: Provides organizations with an unlimited number of technical support incidents throughout the year.
		Limited Plan: Allows participants to elect a fixed number of pre-paid technical support incidents over the course of a year.

Whichever plan you choose, authorized individuals in your organization communicate with technical support staff via the ARCHIBUS Web site, telephone, e-mail, or other mechanisms. ARCHIBUS, Inc. offers support hours during normal business hours. Your local ARCHIBUS-trained specialist may also offer additional technical support in your native language and/or time zone.

In addition to on-demand technical support, your organization gains access to the on-line ARCHIBUS Technical Support database of FAQs (Frequently Asked Questions), which includes pro-active notifications of additions to the proprietary ARCHIBUS KnowledgeBase.

To purchase a support contract, contact an authorized ARCHIBUS reseller, or call ARCHIBUS, Inc. directly at 617-227-2508 or e-mail sales@archibus.com.

If you already have a Technical Support Agreement you can access the Support Section.