Service Desk
Success Stories
Curtin University
Wuhan University
National Oceanic and Atmospheric Administration (NOAA)
>> More Stories


Additional Resources
PDF Service Desk Product Sheet  
PDF Introduction to ARCHIBUS  

Request a Demo Request a demo
"As a result of our work in ARCHIBUS, there’s been over $100,000 in savings. We were able to implement the program six months ahead of schedule, plus meet federal requirements to track all items bought as a result of homeland security."
Ralph Linne
Director of Facilities
Hamilton County, OH (2013)

Service Desk

Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs

Benefits

  • Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
  • Reduces administrative overhead and operating costs by enabling a self service environment
  • Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
  • Improves performance measurement/analysis and elevates customer satisfaction

Service Desk Screenshot
Manage a variety of service requests through the Workplace Services Portal on mobile devices and desktops, and utilize customized service reports to identify opportunities for improved service delivery.

Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a  centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and  complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.

Mobile App

Mobile Service Desk