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"We've integrated all labor and materials costs throughout all the applications so that full costing information is easily obtained."
- Lesley Weaver
- Project Co-ordinator, EBIS project
- University of Edinburgh
ARCHIBUS Service Desk: Streamline Service Requests, Enforce SLAs
Provide a centralized, self-service portal for common service requests to promote organizational efficiency and reduce administrative costs
Benefits
- Streamlines requests for all services through simple forms, intelligent workflows, and automated notification of status changes
- Reduces administrative overhead and operating costs by enabling a self service environment
- Increases efficiency by enforcing Service Level Agreements (SLAs) to control resource access and standards
- Improves performance measurement/analysis and elevates customer satisfaction
Access summary reports to analyze historical service request costs and plan for future budget
Is your organization experiencing frequent errors and missed priorities because service requests are not being handled properly? Eliminate the need for dedicated personnel to handle service requests and provide a centralized, self-service portal for common service requests. ARCHIBUS Service Desk is a Web-based application that provides simple, self-service processes for commonly requested services, including moves/adds/changes, room reservations, project management, among many other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. Increase efficiency, reduce costs, and improve customer satisfaction with ARCHIBUS Service Desk.
