ARCHIBUS, Inc.
"We couldn’t report across all 20 of our campuses in a unified database, it was all individual reporting, campus by campus. Now we’re able to…so we can do comparisons now from campus to campus…[that will] keep us from making mistakes in the allocation of space."
Deborah Lott
Associate Director of Space Management
City University of New York (CUNY)

Application Engineer - Client Services

Job Description:

ARCHIBUS, Inc. has an immediate need for an entry to intermediate level Application Engineer (AE). In this position you will be part of the Client Services team, providing Technical Support to our customers, sales staff, and development partners. Support requests coming from our partners represent Tier 2 support, and often require the AE to create unique solutions to meet various customer and business partner requirements using a combination of Web Technologies (JavaScript, Java, and HTML), SQL, and CAD or 3D modeling "BIM" tools used in our Integrated Workplace Management Software. Support requests from strategic customers typically originate from system administrators or system integrators looking for assistance integrating their business processes with ARCHIBUS applications or solving problems that result from database customizations or data corruption.

You will participate in customer projects by developing solutions, testing results, and documenting the procedures under the direction of the Manager, Lead Engineer, or Professional Services Solutions Engineers. You may be asked to independently investigate new deployment techniques as needed. You may also be asked to participate in the development of web forms using the ARCHIBUS Web Central platform and its API’s.

Responsibilities:

  • Provide Tier 2 technical support for customers and business partners
  • Review, analyze and report progress on assigned issues
  • Colaborate with fellow Support Team members in complex replications/test set-ups and solutions
  • Accept ownership for incoming issues from receipt through resolution
  • Improve product offerings by providing regular verbal and written feedback to Product Management/Engineering teams
  • Support mission critical customer production environments
  • Create end user documentation and internal knowledge base
  • Provide support to the Professional Services Team on consulting engagements
  • Have passion and enthusiasm for being a part of an organization providing Best-In-Class Global Customer Support

Required Skills/Experience:

  • Strong technical background with problem solving skills, troubleshooting ability, and attention to detail
  • Excellent verbal and written communication skills with both technical and non-technical individuals
  • Outstanding customer service skills
  • Ability to establish and maintain strong working relationships with key internal, partner, and customer personnel
  • Willingness to take on new challenges
  • Self-motivated with an intense hunger to learn
  • Always exude a professional attitude to your customers, whether via email, phone or social media
  • Web application experience (HTML5, JavaScript, Java)
  • Familiarity with relational database concepts and systems

Desired Skills:

  • Familiarity with AutoCAD or Revit
  • Experience with Eclipse Software Development Environment
  • Experience with Apache Tomcat or other Web Application Server Containers for J2EE
  • Previous Experience in Facility Management, Healthcare, or Higher Education industries
  • Experience with Web services (SOAP or SOA)
  • Comfortable training others in a classroom setting or one-on-one

This position requires as B.S. in Engineering or Computer Science and/or 1 - 3 years of equivalent professional experience.

Company Introduction:

ARCHIBUS, Inc. is the #1 provider of real estate, infrastructure, and facilities management solutions in the world.  For more than 30 years, ARCHIBUS innovations have fostered business transformation that saves users’ organizations over $100 billion annually. With ARCHIBUS, organizations can use a single, comprehensive, integrated solution to make informed strategic decisions that optimize return-on-investment, lower asset lifecycle costs, and increase enterprise productivity.

More than 7 million ARCHIBUS users collectively manage over 15 Million buildings and properties around the globe. Available in over 190 countries and more than thirty languages, ARCHIBUS is the most proven and complete commercial off-the-shelf (COTS) software product for property, facilities and infrastructure management.

In this era of intense global competition and heightened environmental awareness, the ability of ARCHIBUS to eliminate waste and drive key business priorities forward resonates with all organizations. As a result, the ARCHIBUS, Inc. business is solid and poised for outstanding growth -- growth in which you could play a key role.

ARCHIBUS, Inc. offers its associates an engaging work environment, avenues for professional growth, and a competitive benefits package. ARCHIBUS, Inc. corporate headquarters is located in downtown Boston; however, the company has remote sales and development locations around the world. ARCHIBUS, Inc. has pioneered computer-aided infrastructure and facilities management technologies since 1982. For more information on ARCHIBUS, Inc., visit www.archibus.com.

Please send cover letter with resume/salary requirements and availability, to: Human Resources Dept., ARCHIBUS, Inc. 18 Tremont Street, Boston, MA 02108, or e-mail: ai-careers@archibus.com  No telephone calls please.